1. Shipping and Delivery
1.1. All Products purchased from the Website shall be delivered to the User by standard courier services by Saanviemporium.com on behalf of the respective Sellers through a logistics partner or by the Sellers themselves. All deliveries where applicable shall be made on a best efforts basis, and while the Website will endeavour to deliver the Products on the dates intimated, the Website disclaims any claims or liabilities arising from any delay in this regard. On behalf of the Seller, a nominal fee may be charged on all cash on delivery (“COD”) orders. The COD charge can be viewed at the time of placing the order and in all order related emails. This charge shall not be refunded if an item is returned or if the cancellation request is raised after the order is shipped.
1.2. Saanviemporium.com shall not be responsible for any delay in the delivery of the Products. Saanviemporium.com shall not be liable for any damage to the Product in transit due to mishandling by the logistics partner.
1.3. The logistics partner supported by Saanviemporium.com will make a maximum of three attempts to deliver your order. In case the User is not reachable or does not accept delivery of products in these attempts the respective Seller reserves the right to cancel the order(s) at its discretion.
1.4. An estimated delivery time shall be displayed on the order summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.
1.5. Sometimes, delivery may take longer due to inter alia:
a. bad weather
b. flight delays
c. political disruptions
d. other unforeseen circumstances
1.6. In the event any delay in delivery of a Product is expected, the Website may, at its sole discretion, intimate the User who may have purchased the same, regarding such delay.
1.7. The Website shall not be held responsible and will bear no liability in case of failure or delay of delivering the Products including any damage or loss caused to the Products.
1.8. Where there is a likelihood of delay in delivery of the Products, the User may be notified of the same from time to time. However, no refunds may be claimed by the User for any delay in delivery of the Products, which was caused due to reasons beyond the control of the Website and/or the Seller.
1.9. However, in case where a damage has been caused to the Products ordered, the Seller shall replace the products as per the Seller’s replacement policy as may be indicated on the Website along with the Product.
1.10. No deliveries of the Products shall be made outside the territorial boundaries of India.
1.11. In case a User purchases multiple Products in one transaction, the Seller(s) may deliver the same together. However, this may not always be possible and shall be subject to availability of stock with the relevant Sellers.
1.12. If a User wishes to get delivery to different addresses, then the User shall be required to purchase the Products under separate transactions and provide separate delivery addresses for each transaction, as may be required. The User agrees that the delivery can be made to the person who is present at the shipping address provided by the User.
1.13. Saanviemporium.com shall not compensate for any mental agony caused due to delay in delivery. The Users can cancel the order at any moment of time even if the delivery time exceeds the expected delivery time. If it is a prepaid order, the Users will be refunded back the price of the product in the account or payment wallet, in accordance with the options chosen by you, as soon as the order is successfully cancelled.
2. Return, Replacement and Refund
2.1. All Products ordered from the Website and successfully delivered to the User by the respective Seller may be returned to the Seller in accordance with the terms contained in the respective Seller policy.
2.2. However, no Products will be accepted by the Seller if (a) the Products have been damaged by the User (b) if there is a change in the quality, quantity or other characteristics of the Product (c) if as per the Seller the product returned is not the Product that was delivered (d) any other circumstances that the Website and/or the Seller may notify or deem appropriate from time to time.
2.3. In case of returns/Exchange:
a. Return/Exchange should be initiated within 3 days of order delivery.
b. The tags on the product should be intact.
c. The product should be unwashed, unused and in an undamaged condition.
d. The item needs to be returned along with the original packaging.
2.4. If the user wants to return the product within 3 days from the delivery date and Saanvi Emporium does not offer pickup of the items, then user can return the package using any courier service of his/her choice.
a. Estimated refund of Courier Charges will be:
b. For Product Weighing less than or equal to 500 gm, Flat Rs. 40 will be refunded
c. For Product weighing above 500 gm, refund will be equal to the amount mentioned on the courier slip or in proportion to the product weight (up to a maximum of Rs. 160/kg), whichever is minimum
2.5. In case of return initiated and subsequently couriered by the User himself/herself, and if it is found that the claimed shipment was not delivered to Saanviemporium.com or the shipment was empty, the onus shall be on the User to prove through presentation/submission of Proof of Delivery (PoD) from the concerned logistic service provider to establish his/her claim of return. However, non-receipt of Product by the Seller or Saanvi Emporium may lead to no refund/exchange being issued to the User. The User waives any claims against Saanvi Emporium in this regard.
2.6. Refunds for courier charges shall be against a valid RVP slip/written confirmation from the courier company that the RVP has been done for a particular shipment/order.
2.7. In case of any discrepancy in the status of reverse pick up of a Product, (where the Users claims the Product has been returned, while our system suggests otherwise) refund will be initiated only if the Users successfully furnishes the RVP slip given at the time of the pick-up.
2.8. Saanviemporium.com will not be liable for the products returned by mistake. In circumstances where a product not belonging to Saanviemporium.com is returned by mistake, Saanviemporium.com is not accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.
2.9. Size exchange can be availed only once at the special price of an item. Please take note that this is applicable only on Products that are exchangeable, as mentioned on the product page.
d. 8.10 Now product can be exchanged with a different product also, provided the new product selected by user is returnable and exchangeable. For exchanging the product with another product, customer needs to give a call on "+91 99801 44518" from his/her registered mobile number
2.10. Once returned or in case the User does not receive the delivery within the time period agreed the User will be entitled to claim refund of the entire cost of the Product after adjusting relevant courier charges and such other charges that the Website may at its own discretion deduct. In case a User does not raise a refund claim as per the Terms, the User shall be ineligible for a refund. In the event, the refund facility is not available in full or in part for certain Products, the User shall not be entitled to a refund in respect of such Products.
2.11. All Products ordered by the User shall be eligible to be replaced in accordance with the Seller’s replacement policy as indicated herein above, if the Product delivered is damaged, soiled or is different from the Product specifications mentioned on the Website. Saanviemporium.com will accept return or exchange of a Product only in accordance with the returns policy of the respective Seller.
2.12. In case of Size Exchange, the differential amount, if any, shall be forfeited. This will apply irrespective of any increase or decrease in the price of the product being exchanged.
2.13. Refund, if any, shall be made at the same issuing bank through which the Product was purchased. For cash on delivery transactions, the User has the option to receive the refund in any bank account via NEFT (for which the User shall have to share the bank details) or, the refund will be credited to the wallet linked to his/her User account on the Website.
2.14. For payments made through electronic means like debit card, credit card, net banking, wallet etc. refund shall be made using the same payment mode.
2.15. All refunds shall be made in Indian Rupees only.